kawanjitu Privacy Policy

This page describes what we collect when you use kawanjitu and how we keep that data protected. We take your privacy seriously and follow standard practices for safeguarding personal information across account registration, payment processing, and customer support. Our commitment is to be transparent about what happens to your data from the moment you open an account on our platform.

We collect information only when you interact with kawanjitu — when you register, deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, or e-wallet, verify your identity, or contact our support team. We do not sell your data to third parties, and we limit sharing to payment processors and compliance partners where necessary to operate our platform.

Our service is available only where local law permits. If you have questions about how we handle your information, our customer support team can clarify any part of this policy.

What We Collect on kawanjitu

We collect your email address, name, phone number, and date of birth when you register. During account verification, we also request identity documents — a national ID, driver's licence, or passport — to comply with anti-money-laundering rules. We store these securely and do not share them outside our verification team and regulatory partners.

When you deposit funds through DANA, e-wallet, or mobile banking, our payment processor receives transaction details: the amount, timestamp, and your e-wallet ID. We do not store your e-wallet password or PIN. For bank transfers via local payment, online payment, e-wallet, or mobile banking, we record the virtual-account number and confirmation once the transfer completes. local payment scan-and-pay transactions are logged similarly — amount, timestamp, and QR code reference — but no card details pass through our servers.

We track your account activity: login times, games accessed, bet history (for sportsbook and live-dealer tables), and withdrawal requests. This helps us detect unusual patterns and prevent fraud. We also log your IP address and device type to secure your account against unauthorised access.

Note: We do not track your browsing outside kawanjitu. Cookies on our platform are used only for session management and do not follow you to other websites.

How We Use Your Data

Your email and phone number allow us to send account notifications, withdrawal confirmations, and support replies. We use your identity documents solely for KYC verification and do not process them for marketing. Your transaction history helps us calculate your account balance, process payouts, and comply with tax and regulatory reporting in jurisdictions where we operate — including Jakarta, Surabaya, Bandung, Medan, Semarang, and Yogyakarta.

We analyse login patterns and game activity to detect fraud and money-laundering. If we notice suspicious behaviour — for example, multiple rapid withdrawals or logins from foreign IP addresses — we may freeze your account temporarily and ask you to re-verify your identity. This protects both you and our platform.

We retain your data for as long as your account is active, plus a period of time after closure to meet legal and tax obligations. We do not delete data sooner unless you request account closure and we have no outstanding regulatory holds.

Third-Party Partners on kawanjitu

Our payment processors — companies that handle online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank-transfer rails — receive transaction data to execute deposits and withdrawals. These partners are contractually bound to keep your information confidential and use it only to process payments.

We also engage KYC verification vendors to check your identity documents. These vendors store a copy of your documents for a set period (typically 6–12 months) to meet regulatory requirements, then delete them. We do not control their data retention directly, but we audit them annually to ensure compliance.

Our servers may be hosted outside Indonesia. By using kawanjitu, you consent to your data being transferred to and stored in other countries where standard encryption and access controls apply. We encrypt data in transit using SSL and at rest using industry-standard encryption.

Your Rights and Our Commitments

You have the right to access your personal data, request correction of inaccurate information, and request deletion once your account is closed and all regulatory holds are lifted. To exercise these rights, contact our support team with a clear description of what you need. We will respond within a reasonable timeframe.

We do not use your data for automated decision-making or profiling beyond fraud detection. We do not sell, rent, or trade your information. We do not use your contact details for marketing unless you explicitly opt in, and you can unsubscribe from newsletters at any time.

Cookies: We use session cookies to keep you logged in on kawanjitu. These expire when you close your browser and do not track you across other sites.
Data breaches: If we discover unauthorised access to your account, we will notify you and our regulatory partners. We maintain cybersecurity insurance and conduct regular security audits.
Account closure: When you close your kawanjitu account, we anonymise your profile data within 30 days but retain transaction records for tax and compliance purposes.

Our services are available only where applicable local law permits. We comply with data-protection regulations in the jurisdictions where we operate. If you believe we have mishandled your data, you may file a complaint with your local data-protection authority or contact us directly at the address below.

Contact: For privacy questions, reach our support team through the help centre on kawanjitu or reply to any support email you have received. We aim to respond to data-subject requests within 30 days.