kawanjitu FAQ

When you create an account on kawanjitu, we ask for your full name, date of birth, email address, mobile phone number, and a username and password of your choice. You'll also provide your residential address so we can verify your location. After you submit this information, we send a verification code to your email and SMS—enter both codes to confirm your account. Next, we ask you to upload a photo of your government-issued ID (passport, national ID card, or driver's license) and a recent selfie holding your ID. This KYC verification process helps us comply with local regulations and protect your account. Once your documents are approved, usually within a few hours, you can deposit funds and start using kawanjitu's sportsbook, live-dealer tables, and slot games.

The account-opening process has five steps. First, download the kawanjitu app on Android or open our mobile site in your iOS browser. Second, tap "Register" and enter your email, username, password, and phone number. Third, verify your email and phone by entering the codes we send you. Fourth, upload your government ID and a selfie for KYC verification—this usually takes a few hours. Fifth, once your ID is approved, you can log in, deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or your bank, and start exploring our football markets, live casino, and esports offerings. If you're in Jakarta, Surabaya, or Bandung, the process is the same regardless of your location. If you get stuck at any step, contact our support team via email or in-app chat.

To request deletion of your personal data, log into your kawanjitu account and go to Account Settings. Look for the "Privacy and Data" section and select "Request Data Deletion." You'll be asked to confirm your request and provide a reason (optional). Once you submit, we send a confirmation email to the address on file. We process data-deletion requests within the timeframe required by local law. Note that we may retain certain information for legal, tax, or fraud-prevention purposes, even after deletion. If you have questions about what data we retain or why, contact our support team. You can also write to us directly via email with your request, and include your account username and the email address associated with your account.

When you request a withdrawal on kawanjitu, we review your request to verify your account status and check for any pending disputes or verification holds. This review typically takes a few hours, though during high-volume periods—such as Liga 1 match days or Idul Fitri holidays—it may take longer. Once approved, your funds are sent to your chosen payment method: mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, or your bank account (online payment, e-wallet, mobile banking, local payment). E-wallet transfers usually arrive within minutes; bank transfers may take one to two business days depending on your bank's processing time. If your withdrawal doesn't arrive after the expected window, check your account history to confirm the request was approved, then contact our support team with your transaction ID. We do not hold funds after approval—any delay is on the payment provider's side.

If a deposit or withdrawal does not complete, first check your kawanjitu account history to see the transaction status. If it shows "pending," wait a few minutes—the payment provider may still be processing. If it shows "failed," the most common reasons are insufficient funds, an incorrect account number, or a network interruption. For e-wallet deposits (online payment, e-wallet, mobile banking, local payment, online payment, e-wallet), check your e-wallet app to confirm the payment was deducted; if it was, contact our support team with your transaction ID and we'll investigate. For bank transfers, verify that you entered the correct virtual-account number provided by kawanjitu. If you're in Medan or another region with slower internet, try the transaction again on a stronger connection. If the problem persists, email our support team with your account username, the transaction ID, the payment method you used, and the amount. We'll trace the transaction and either complete it or refund your funds.

RTP stands for Return to Player, and it's a percentage that tells you how much of all money wagered on a slot game is paid back to players over time. For example, if a slot has an, that means over a very long period—thousands of spins—the game returns an average of 96 cents for every dollar wagered. The remaining non-specific info is the house edge. RTP does not predict your personal outcome on any single session; it's a statistical average across all players and all spins. On kawanjitu, we display the RTP for each slot game in the game details or rules section. Games like Sweet Bonanza, Gates of Olympus, and Fortune Tiger each have their own RTP. Higher RTP does not mean the game is "easier to win"—it's just a longer-term average. Variance (how often and how big wins are) is separate from RTP. If you want to understand a game better before playing, read its rules and RTP information on the game page.

Free bets and free spins are promotional offers we provide to new and existing users on kawanjitu. Free spins are credits you can use on specific slot games—for example, you might receive 10 free spins on Sweet Bonanza after your first deposit. Free bets are credits you can use on sportsbook markets, such as football betting on Liga 1 or Piala Indonesia matches. When you receive a free offer, it appears in your account under "Promotions" or "My Offers." Each offer has terms: you may need to wager the credit a certain number of times before you can withdraw any winnings, or the offer may only be valid for a specific game or market. Read the terms carefully before using the offer. Free offers are not the same as your account balance—they're separate credits that expire after a set period if unused. If you have questions about a specific offer, check the promotion details or contact our support team.

We offer support via email and in-app help at all times. Live chat availability depends on our support team's schedule; during peak hours—such as major Liga 1 fixtures or Idul Adha holidays—response times may be longer. Check the in-app help menu or our website for current live chat hours. If live chat is not available when you reach out, send an email to our support address and we'll respond as soon as possible. For urgent account issues, such as suspected unauthorized access, email us immediately with your account username and a description of the problem. We prioritize security-related requests. For general questions, email is often faster than waiting for live chat during busy periods. Always include your account username and as much detail as possible so we can help you quickly.